Refund and Returns Policy for MerchToGo.ca

We want you to love every piece of merch you buy from us! 🛍️ But if something doesn’t quite work out, we’ve got you covered with our friendly Refund and Returns Policy. Let’s break it down:

1. Returns for Defects or Missing Packages 🚚❌

If your new hoodie arrives with a hole or your package mysteriously vanishes, don’t sweat it! 🧥

  • Defective Items: If your product is damaged or defective, we’ll refund you in full, no questions asked.
  • Missing Orders: If your order doesn’t arrive at your door, we’ll refund you or send out a replacement.

2. Returns Within 30 Days ⏳📦

Changed your mind? No problem! Here’s how it works:

  • If you return an item within 30 calendar days, you’ll need to cover the return shipping. But don’t worry—we’ll give you store credit equal to the return shipping cost when you provide proof. That means more shopping fun for you! 🎁
  • Store credit is our way of saying, “Hey, try again on us!” 🛍️

3. No Returns After 30 Days 🚫

Once those 30 days are up, we can’t accept returns. Even the coolest jeans can’t bend this rule! 👖 So make sure to check things out as soon as you receive them.

4. Ordered the Wrong Size? 👗🔄

We get it—sometimes sizing can be tricky! If you picked the wrong size:

  • Return it within 10 days, and we’ll swap it out for the right fit. Just make sure the item is unworn and in new condition.
  • This way, you can rock that perfect fit without any hassle! 🧢

5. Store Credit for Shipping 💳✉️

We’ll match the cost of shipping your item back to us with store credit:

  • Simply provide proof of the shipping fee you paid, and we’ll credit your account with that amount.
  • It’s our way of making sure your next shopping spree is even sweeter! 🍭

Need Help?

Got questions or want to start a return? Reach out to us at:

We’re here to make your shopping experience a smooth one, just like your favorite hoodie! 🧥