Merch To Go is deeply committed to safeguarding your personal data and ensuring your privacy. As part of our dedication to data protection, we have established a series of protocols to manage and process your information responsibly. Please be assured that the following measures will be automatically implemented:
- Deletion of Inactive Accounts: Accounts that have been inactive will be permanently deleted after a period of 12 months.
- Deletion of Pending Orders: Orders that remain pending and are not completed will be removed from our records after 14 days.
- Deletion of Failed or Cancelled Orders: Any orders that fail or are cancelled will be purged from our system within 7 days.
- Retention of Completed Orders: Completed orders will be securely stored for up to 24 months. After this period, the account itself will remain active, but it will then follow the same guidelines as inactive accounts should no additional purchases be made during this time.
These measures have been designed to minimize the retention of unnecessary data on our servers and to comply with the highest standards of data privacy and security.
If you have any questions or concerns regarding our data management practices, or if you wish to reach out for further information, please do not hesitate to contact our Privacy and Security Representative, JF Leonard, at privacy@merchtogo.ca. We are committed to addressing all inquiries and will provide a response within 24 hours.